Category Archives: Customer experience

“It is not what you think it is”

Marketing is no longer about telling the world how great your products and services are.

Marketing is not what you think it is.
It is more counter-intuitive than you think. 

“People don’t want to buy a quarter-inch drill. They want a quarter-inch hole.” said the legendarey Harvard marketing professor Theodore Levitt. And actually, we do not even want that hole either !
What we really want is: to hang shelves or frames, and make our home the nicest place on earth. The hole is just a little step in between the product and the experience.